Regularly gather valuable insight from your active customers, or throughout their entire experience - from prospects, to active customers, to dormant accounts. Discover which customers are loyal and which are not, and take action to convert unhappy customers into loyal customers.
Customer relationship management software that will track your Net Promoter Score® (NPS) and compare your performance to others. Get immediate alerts if a customer has a bad experience. Be in position to take action to rectify and proactively manage the situation, and avoid negative online reviews that hurt your reputation.
Your best customers can be your best advocates. Online reviews they post on Google, Facebook and other review sites strongly influence others. LoyaltyLoop will automatically encourage your happy and loyal customers to post online reviews, to help promote your business to others.
Your loyal customers want to do more business with you, are typically your most profitable customers, and more inclined to refer friends and colleagues. LoyaltyLoop will help you discover new business with your existing customers and gather referrals from your happy customers.
We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs.
Track your overall customer satisfaction level, monitor the trends over time, and compare your business to others.
From any Internet-connected device, access LoyaltyLoop to view all your data and results in one convenient place. Give access to your staff with unlimited user accounts.
Automatically encourage loyal customers to post online reviews on popular sites like Google and Facebook to help promote your business and improve your online presence. Learn more
With a click of a button, publish testimonials (customer comments from your survey) to your website, Facebook page, and other social media sites. Learn more
View and manage your feedback results in your Dashboard, and create additonal user accounts to enable your staff to view the results too.
Receive email alerts to keep you up-to-date on your customer feedback process. Quickly respond to dissatisfied customers to proactively manage the situation.
Using variable data your customers receive personalized requests for feedback from you (sent from your email address), branded by your company.
Leverage one of our integrations or standard reports to generate your survey launch data with customer contact details, or leverage our REST API.
Click an item below to learn about it.
Encourage loyal customers to promote you in multiple ways.
To ensure authentic customer reviews, online reviews sites like Google and Facebook require the review be posted by your customer. LoyaltyLoop will automatically encourage your customers to post their review on your selected reviews sites. We make it easy for your customer to post their review,and easy for you to build your online business persona to promote your business to others.
When customers take your survey, many will provide comments. And many will give you permission to use their words in your marketing. LoyaltyLoop makes it easy for you to share these positive customer experiences directly on your website or use in your other marketing materials. Publish testimonials in seconds, and keep your website fresh with positive customer stories.
Monthly plans auto-bill on the 1st of each month, and have no contract - cancel anytime before your next month billing and owe nothing more.
Your first month bill will be pro-rated based on your sign-up date. Pre-pay for 12-months of service and save 10%.
$200 one-time setup fee
$300 one-time setup fee
Are you part of a franchise network? Just fill out the Franchisee Signup Form below and we'll call you to get you set up under your special franchise program.
Would you like to see LoyaltyLoop in action?
Looking for a one-time market survey? Our custom MarketPulse surveys start at only $1,500. Email us your requirements and we will be happy discuss your project and provide a quote.
Drop us an email or give us a ring. We look forward to helping you out.
SurveyAdvantage helps business owners continually identify and grow their base of loyal customers via our award-winning customer feedback service. As a pioneer in online customer surveying, SurveyAdvantage helps owners quantify their customer satisfaction levels and engage loyal customers to become active online promoters for their business. Affordable for any size business, our clients range from small local businesses, franchise organizations, Fortune 500 companies, and trade associations.
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Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. SurveyAdvantage and LoyaltyLoop are registered trademarks of SurveyAdvantage, LLC. All other marks are the property of their respective owners. All rights reserved.
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