We will not use the information collected from you, your customers, or your surveys for any purpose other than providing you feedback reports, and assembling benchmarking data, which is not personally identifying. We will make every effort to ensure that any information you provide will be maintained in a secure environment.
Survey Advantage retains all records of your orders, surveys, and reports, and other miscellaneous account information for you. This data is not accessible to any entity outside Survey Advantage.
When you publish your survey with Survey Advantage, we will provide you with a unique URL to display your survey results and monitor incoming survey responses. Survey Advantage will not provide this URL to any other person or entity without prior consent. Survey Advantage maintains ownership of your survey and the data collected therein.
When Survey Advantage receives your survey results, we will store them in a secure location and will allow your survey results to be accessed only by authorized parties. Survey Advantage has extensive security measures in place to protect your results while stored on our servers, and we will prosecute any attempt to access this information without authorization.
How we protect your information
Due to the specific nature of customer feedback data, any information collected and processed with Survey Advantage is treated with the utmost confidentiality. We will not sell or rent out any personal information gathered from clients. We will make no public release of any personal information that is collected through our proprietary survey tool. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to safeguard the information that we collect.
Our e-mail notification system stores your customer e-mail addresses on our server in a secure location. These addresses are your property, not that of Survey Advantage. Survey Advantage may examine these lists for support and troubleshooting purposes. Survey Advantage will not use or sell these e-mail addresses.
Anti SPAM Policy
Survey Advantage monitors all outgoing email to ensure compliance with the CAN-SPAM Act and our own Anti-Spam policies. The information we collect is never sold, rented, leased, traded, marketed, distributed, or disclosed in any way. Survey Advantage and its users agree to not initiate any form of SPAM emailing based on Survey Advantage email lists or survey results.
General Security Policy
Survey Advantage is aware of your privacy concerns and strives to collect only as much data as is necessary to make your Survey Advantage experience as efficient and satisfying as possible.
The foregoing policies are effective as of April 10, 2010. Survey Advantage reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.