American Boat Builder and Repairers Association and Survey Advantage release the ABBRA Customer Satisfaction Index benchmark program to their membership of 350 marine service providers and manufacturers. ABBRA and Survey Advantage designed this program to help raise the standards in the industry and to help membership benchmark performance.
Article Originally Posted in Providence Business News
Jamestown, RI - 12/09/2007 - As part of its commitment to helping member and client companies develop profitable, highly responsive, customer-focused organizations, NAPL (www.napl.org), the trade association for excellence in graphic communications management, has announced that it will be offering members the Survey Advantage system(www.surveyadvantage.com), an online process for capturing customer feedback that is particularly suitable to small and medium sized printing and graphic communications companies. Survey Advantage joins NAPL’s Competitiveness eKG™, a robust diagnostic tool, in a comprehensive NAPL Customer Research Suite that now provides companies with a choice of options to gain valuable insight into their customers.
Paramus, NJ - 8/28/2007 - As part of its commitment to helping member and client companies develop profitable, highly responsive, customer-focused organizations, NAPL (www.napl.org), the trade association for excellence in graphic communications management, has announced that it will be offering members the Survey Advantage system, an online process for capturing customer feedback that is particularly suitable to small and medium sized printing and graphic communications companies. Survey Advantage joins NAPL’s Competitiveness eKG™, a robust diagnostic tool, in a comprehensive NAPL Customer Research Suite that now provides companies with a choice of options to gain valuable insight into their customers.
