Middleboro, MA – August 11, 2008 – Enterprise Print Management Solutions (EPMS) announced today that Survey Advantage has become a Strategic Partner. EPMS, the developer of the Enterprise print management system, has added the integration to Survey Advantage’s Customer Alert directly into the Enterprise Estimating/Order main module. Users are now able to select orders and launch electronic job surveys from within Enterprise directly. Printers are alerted immediately upon survey completion with feedback about the level of customer satisfaction with a job or jobs. On-line reports are delivered daily to monitor performance trends over time, and industry benchmarking helps to analyze performance objectively.

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Over the past six months Survey Advantage has been featured monthly in American Printer magazine in a column titled “And the Survey Says…”, offering real business intelligence to printers through results of print buyer feedback surveys. If you have missed any of the issues, here is a roundup:

• • January 2008 | printer communications methods survey
  • February 2008 | product quality benchmark
  • March 2008 | Where to diversify and expand in 2008?
  • April 2008 | And the winners are…
  • May 2008 | Get enthused about your customer’s business!
  • June 2008 | Is your business maximizing client share?
  • July 2008 | Long term, don’t neglect the Net

Look for more print buyer feedback in future issues of American Printer.

Survey Advantage is proud to announce a new partnership with Bluebird Auto Rental Systems. Details of the program are laid out in the Summer edition of the BARSTalk newsletter. Over the next few months Bluebird and Survey Advantage will implement a program enabling users of the Bluebird software to automate customer surveying after completed rental transactions, track ticket numbers on each survey, and trend performance over time. Bluebird Customers interested in participating in our early adopter program should e-mail Mike Casey at mcasey@surveyadvantage.com or call 401-560-0311 ext 103.  To read the full article, download the PDF. For more information on Bluebird, visit their website here.

This past May, Survey Advantage and Marina Dockage Magazine teamed up to conduct a water access study of marina operators across North America.  The study focuses on major issues facing marinas as they relate to water access, shoreline property demand, and shoreline development.   Survey Advantage helped set goals, design the survey and questions, drive response rates, collect data, and create reports while Marina Dockage focused on what they do best; analyzing information and reporting their findings.  The corresponding article, authored by Peter Gallanis appears in the August, 2008 issue of  Marina Dock Age Magazine and is a must read for Marinas everywhere. To read the full article, download the PDF here

During the month of May, 2008 Survey Advantage conducted a pilot with four Sir Speedy franchise owners as part of a corporate pilot program with franchisor Franchise Services. After this successful pilot, Survey Advantage’s three print buyer feedback and benchmark programs have been adopted by Franchise Services and will be rolled out at the upcoming national convention to be held in Fort Lauderdale, Florida July 10th and 11th, 2008. Programs will be demonstrated during the exposition.

Findings from surveys ran with over 1000 print buyers in the early part of 2008 will be published in the May and June issues of American Printer Magazine.  Results will include print buyers demands for additional products and service, as well is what is most important to them in selecting a printer.

Survey Advantage recently published a case study in the Association of Marina Industries Advocate, their monthly publication.   The study featured Charlestown City Marina collecting real time feedback from transient boaters, to keep a pulse on day to day operations.  You can see the full newsletter here, or go directly to the case study here.

Laurie Lande, writer for MarketingProfs recently published a case study detailing how Dollar Rent A Car has built surveying into their day to day operations. Keith Adams, Sales & Marketing Manager of the New York Metro area has used the surveys not only to help increase airport parking revenue 24% in 2007, but also to quickly collect and respond to customer complaints, usually on the same day they come in.

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Discount boater-retention programs and benchmark studies now offered to marinas

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International Franchise Association® : Survey Advantage joins IFA’s Vendor Supplier Forum, the largest franchise association in the world with over 20,000 members.