A webinar is a live meeting that takes place over the web. Attendees in different locations “login” to the meeting host (usually a third party, such as Webex or Centra) via their computers and watch the meeting on their screens. The audio, if there is audio, can be via telephone or the web (voice over IP).Webinars might consist of live video, a PowerPoint presentation, Word or other types of documents, or any combination thereof. Some webinars are one-directional (meaning the attendees watch passively); others are more interactive, where attendees interact with the moderator, each other, and/or the documents being viewed.
When cost, travel, or time constraints make face-to-face meetings a challenge, consider webinars. With only a computer, an Internet connection, and a web browser, you now have virtually unlimited ability to interact with prospects, customers, staff, and a host of resources around the globe. (more…)
How do your customers feel about your quality? Turn-around time? Pricing? Do they know about all of the products and services you offer? Are they interested in offerings such as variable data printing? How much business do your customers give to your competitors, and why?
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Customer satisfaction is nice, but customer loyalty is profitable
Customers are your most important asset; Do you know how to retain them?
In 2007 quick printers and small commercial printers continued to get strong quality satisfaction for traditional products and services, but be careful as you plan your diversification strategies.
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Your customers’ inboxes are bulging with email - much of it spam. They have less and less time for email that wastes their time. They’re more discerning than ever. So, how do get your message in front of them? Here are our top five tips that will tip the balance in your favor.
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Signs Now Weeder about turning customer feedback into profitable business decisions.
Do You Know What Your Customers Really Think?
Boating Industry magazine article covering the importance of a CSI strategy and ways of implementing one.
42 Ideas for launching CSI
Franchise World article about how surveying customers can uncover leads and demand for new products and services, and create a roadmap for staying ahead of the competition.
The Best Source of Leads? Your Customers
We all know how valuable it is to survey our customers and employees. But choosing the best method of surveying can be a little bit more difficult. For one thing you need to know how you will distribute your surveys and more importantly how you will get them back. Then finally how are the surveys going to be tabulated and the results going to be communicated? Here is a quick list of the pros and cons of the different methods of surveying.
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