On May 21st, 2012, President Michael Casey will start off the EPMS User Conference to be held in New Orleans, LA. The presentation will focus on how EPMS software users can now set up a continuous customer feedback process to preserve recurring job revenues, retain more customers, build loyalty, and generate leads. EPMS and Survey Advantage co-developed a process enabling users to automate the customer feedback process to be timely and convenient for print buyers. The conference runs May 21-23. Click here to view all details.

Listen to the MP3 or read the summary. Today more than ever boatyards, marinas, marine manufacturers, and service businesses need to stay connected with their customers. Leveraging today’s technology and setting up a continuous process makes it easy and inexpensive to do. Mike Casey shares best practice techniques with the boating community during this recorded 30 minute interview on ProBoat Radio host B.J. Walsh. To read the summary and key points click here

To listen to the recorded conversation or download the .mp3 file click here