EPMS Integrates Survey Advantage’s Customer Alert
Middleboro, MA – August 11, 2008 – Enterprise Print Management Solutions (EPMS) announced today that Survey Advantage has become a Strategic Partner. EPMS, the developer of the Enterprise print management system, has added the integration to Survey Advantage’s Customer Alert directly into the Enterprise Estimating/Order main module. Users are now able to select orders and launch electronic job surveys from within Enterprise directly. Printers are alerted immediately upon survey completion with feedback about the level of customer satisfaction with a job or jobs. On-line reports are delivered daily to monitor performance trends over time, and industry benchmarking helps to analyze performance objectively.
Survey Advantage’s suite of services and software enables printers to keep a “thumb on the pulse” of each print buyer, and alert management when a print buyer is dissatisfied with a recent order. EPMS offers a full suite of integrated print MIS modules for the printing industry. The company is considered one of the premiere vendors of print MIS in North America. Survey Advantage is considered the print buyer research expert for the printing and graphic arts industry. Their products give the printing company immediate control of the entire customer feedback process. CUSTOMER ALERT streamlines and automates the entire process,
“Partnering with Survey Advantage allows EPMS to offer customer retention and expansion capability directly within Enterprise”, said Mark Andersen, President of EPMS. “It’s a pleasure to partner with an industry leader like Survey Advantage, whose application helps increase the effectiveness of client management for Enterprise users.”
Customer Alert is easy to use and maintain because it was designed by customer serving professionals, not IT specialists. “I applaud EPMS for designing an integration with a one time set up effort of 15 minutes. Maintaining Customer Alert is a 5 minute weekly exercise, resulting in the constant flow of customer feedback:, noted Michael Casey, President and founder of Survey Advantage. “Printers can save customers throughout the year, and can increase productivity across the organization, just by identifying issues early.
Customer Alert automates the time-consuming and tedious tasks associated with maintaining a survey and reporting process. Because Customer Alert pulls data from Enterprise, users do not have to manage surveying outside the management system. They can be confident that surveys look professional and streamlined. Convenient electronic distribution options and innovative drill-down features ensure that all report recipients, from business segment manager to the CEO, have access to just the right level of detail to support decision making.
“We are pleased to team up with Survey Advantage, and to welcome them as new Integration Partners”, said Carol Andersen, Chairman of EPMS. “Survey Advantage is a great addition to our growing portfolio of Integration Partners. By integrating Customer Alert with Enterprise, we have provided our clients with a fast and cost effective method of gathering critical customer feedback that will ultimately drive business performance.
About Enterprise Print Management Solutions (EPMS)
Founded in 1989, EPMS is today one of the premiere print MIS vendors in the printing and graphic arts industry. The company has continually evaluated industry changes and issues, and has re-written and updated its Enterprise print MIS to reflect the changing times and technical innovations within the print marketplace. Since it s inception, EPMS has been providing effective management tools to printing companies of all sizes and types. Hundreds of printing companies, worldwide, currently use management software from EPMS to run their businesses, control costs, and provide customer service to their own clients. EPMS is headquartered in Middleboro, MA, and provides software and services to printing companies in North America, Great Britain, New Zealand and Australia.
For more information visit the company website at www.entpms.com
About Survey Advantage
Survey Advantage is the leading provider of customer rete4ntion and customer expansion applications servicing industries including printing and graphics, business services, education, manufacturing and marine services. Its services suite, Customer Research, Customer Alert, and Industry Benchmarking, can improve productivity by helping organizations manage their customer relations and overall operational effectiveness. The applications are widely available through associations and industry specific software providers who help companies quickly implement solutions. Additional information about Survey Advantage can be obtained by calling (401) 560-311, or by visiting the company web site www.surveyadvantage.com
Tags: Printing