SWOT Analysis (SurveyScorecard™)
“Survey Advantage has taken the subjectivity out of our customer service performance and made it objective and measurable. Our service managers get an immediate alert when we have a dissatisfied customer so they can react quickly and address the issue. The CustomerPulse dashboard allows me to compare the performance of our 7 service locations in one easy to read format. This service takes the guesswork out of our performance.”
Support Every Device
Our surveys are supported across all major internet browsers and devices. Whether your customers use Android or Iphone, Microsoft Edge or Google Chrome – We’ve got it covered!
Instant Response Alerts
Whether it be an unhappy customer or a new sales lead, respond to your customers concerns instantly with the aid of our real-time survey alerting system.
“Art is never finished only abandoned” – the same holds true for our company. We are constantly listening to our customers and analysing usage across our solutions to better integrate our services with your workflow.