SWOT Analysis (SurveyScorecard™)

“Survey Advantage has taken the subjectivity out of our customer service performance and made it objective and measurable. Our service managers get an immediate alert when we have a dissatisfied customer so they can react quickly and address the issue. The CustomerPulse dashboard allows me to compare the performance of our 7 service locations in one easy to read format. This service takes the guesswork out of our performance.”

Tim Shields
Portsmouth, RI

SWOT Report Example


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Our surveys are supported across all major internet browsers and devices. Whether your customers use Android or Iphone, Microsoft Edge or Google Chrome – We’ve got it covered!

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Whether it be an unhappy customer or a new sales lead, respond to your customers concerns instantly with the aid of our real-time survey alerting system.

Constantly Improving

“Art is never finished only abandoned” – the same holds true for our company. We are constantly listening to our customers and analysing usage across our solutions to better integrate our services with your workflow.

Customer Support

Friendly support is available via email and phone. For fastest responses please contact Support@SurveyAdvantage.com.


Survey Advantage SurveyScorecard™ uses what is known as a “SWOT” analysis, to look at your performance through the eyes of your customers. We help you pinpoint what your strengths are, what your weaknesses are, where your opportunities lay and what threats you might face.

Our SurveyScorecard™ does a complete analysis of the trends that you, specifically, are facing — and then we compare you to the industry overall with a “Report Card” that is a deep look into your business. With our report you are armed and ready with a focused action list. Know exactly where to place the focus on growth (and where to place the focus on improvement). Using SurveyScorecard™ you will focus your resources with a clear, unbiased and comprehensive analysis of the factors that are creating customer loyalty, retention, revenue and growth.


Everything SurveyScorecard™ provides comes directly from analysing YOUR customer comments, ratings, requests for other products…something you know you should be doing but just don’t have time for. So we make it easy. We do it for you — with comparisons to similar business. So not only do you get an action list, you get to see how you are doing in the industry such as:

  • The top 3 strengths of your business
  • The top 3 weaknesses of your business
  • The top 3 opportunities for growth
  • The top 3 threats to your business

SurveyScorecard™ is everything you’ve always needed to know about your own business. We know you might never stop working “in” your business but now you can be laser sharp about working “on” your business.

This is your chance! Jump in now and give your business a boost!

This is your chance! Jump in now and give your business a boost!