Paula Blackwell Mitchell, Director , UAB Printing and Mailing Services, Birmingham, AL Quick Read “We have gained better insights from customers which has helped us make better business decisions. We’ve also learned how to use customer feedback to build new products and services to meet customers’ needs and to solve their problems. I like the customer dashboard […]
How AlphaGraphics Operating Partner Kelly DuPree used Survey Advantage to create new business and train personnel at the Overland Park, KS AlphaGraphics Center.
AlphaGraphics in Seattle saved a key account when a CustomerPulse™ survey response revealed that a regular customer was frustrated.
Johnny Tarrant, President of Quik Print in Wichita used CustomerPulse™ survey results to win a major state contract by demonstrating that excellent service and high quality products deliver value more than discounted pricing.
Learn how one property management organization uses regular resident feedback to achieve over 90% occupancy in the hardest hit rental market.
Equity National, East Providence, R.I. Written with Jim O’Donnell, President, Equity National By maintaining a high level of service over five years and increasing customer loyalty and satisfaction scores from 3.1 to 4.8, a 55% improvement, Equity set themselves apart from the competition during the most recent recession. Quick Read Equity National is a leading […]
While developing a new part, an automotive supplier reaches out to users for guidance on current market functionality needs.
Ted Raymond uses CustomerPulse™ to track performance as Allegra Print & Imaging shifts from a traditional printer to a multi-channel marketing service provider. Within the first two months, the program had already helped Allegra save accounts worth $150,000 annually.