University of Alabama Birmingham Overhauls Their Customer Feedback

Paula Blackwell Mitchell, Director , UAB Printing and Mailing Services, Birmingham, AL Quick Read “We have gained better insights from customers which has helped us make better business decisions. We’ve also learned how to use customer feedback to build new products and services to meet customers’ needs and to solve their problems. I like the customer dashboard […]

Mortgage support business grows despite recession by improving customer satisfaction by 55%.

Equity National, East Providence, R.I. Written with Jim O’Donnell, President, Equity National By maintaining a high level of service over five years and increasing customer loyalty and satisfaction scores from 3.1 to 4.8, a 55% improvement, Equity set themselves apart from the competition during the most recent recession. Quick Read Equity National is a leading […]