Survey Advantage has been pioneering customer research and administration since 2001. We are completely independent and are focused on helping your business to grow by gathering customer feedback and turning it into something both useful and actionable. Survey Advantage’s reputation of quality, responsiveness, independence and foresight has helped us grow every year since our inception. Customer feedback is our roadmap to success.
To improve our customers’ business performance through the delivery of cost-effective, comprehensive market intelligence processes.
Our goal is to integrate Survey Advantage’s research processes and methodologies into the infrastructure of every company with ongoing, high-value customer relationships.
Integrity. Expertise. Respect. We promise to earn the trust of you and your customers by holding ourselves to the highest ethical standards with strict confidentiality, professionalism, and respect. As the leader in online surveying and reporting, we promise to remain on the cutting edge of data gathering and reporting technologies.
Founded in 2001, Survey Advantage is the leader in customer research design and administration. As the pioneer in online surveying, Survey Advantage remains exclusively focused on gathering and disseminating customer intelligence. A recognized industry leader, Survey Advantage has earned the endorsement of several national organizations and is frequently cited in the media as an expert in customer and market research. The Survey Advantage process utilizes the latest online survey and reporting technology to maximize results. With a proven methodology applicable to any business or industry, our client portfolio includes small businesses, franchise organizations, Fortune 500 companies, and trade associations.
Partners & Associations
Survey Advantage has partnered with the following software companies to offer clients integrated customer surveying solutions. We work with our software partners to integrate our survey and reporting tools with the MIS and CRM software solutions our clients commonly use to manage their customer information. Seamlessly integrating your data and workflow — making the collection of continuous customer feedback simple.
In partnership with the following associations, we facilitate industry benchmark research in market trends, pricing, employee compensation, and operational best practices. Our association partners frequently invite us to participate in conference events where we share survey and research techniques to help members develop customer research, loyalty, and lead generation programs.
Survey Advantage offers franchise partners customized, scalable customer research and feedback services for their branch offices or franchise owners. Our benchmark reporting solutions offer standardized and consistent reporting across all locations to measure company-wide performance and help monitor and maintain a strong brand.