East Greenwich, RI. — January 8, 2018 – SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending 9/30/2017. Performers in the top quartile achieved greater than 94%; in the top-middle quartile 91-93%; in the bottom-middle quartile 87-90%; the bottom quartile achieved less than 86%. Q3, 2017 results are based on the percentage of over 33,000 print buyers who rated their printer on recently completed jobs.
Congratulations to Image360 of Winston-Salem, NC for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by franchise brand or peer group.
|Allegra||Michael Logan, Philadelphia, PA|
|AlphaGraphics||Mehul Patel, Dallas, TX|
|Image360||Jake Joyner, Winston-Salem, NC|
|KKP||Melissa Haig, Belleville, ON|
|Signs By Tomorrow||Doug Wilson, Dublin, OH|
|Signs Now||Chris Johnson, Tampa, FL|
|Sir Speedy||Michael Brown, Havertown, PA|
|Independent Printers||Mark Cordes, Wyckoff, NJ|
The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse – SurveyAdvantage’s award-winning online service that enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities, and automatically drive 5-star reviews to Google, Facebook and their website. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the graphics industry.
To qualify, there must be customer satisfaction data for each of the three months of the quarter in which the award is calculated and there must be no fewer than 15 respondents for the quarter. An overall winner is chosen by calculating the percentage of customers who indicated they were very likely to recommend the printer. To break any ties, a percentage is calculated from those who chose to leave a comment.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.