East Greenwich, RI. — July 26, 2017– SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending March 31, 2017.   Performers in the top quartile achieved greater than 93%; in the top-middle quartile 90-92%; in the bottom-middle quartile 84-89%; the bottom quartile achieved less than 83%.  Q1, 2017 results are based on the percentage of over 29,000 print buyers who rated their printer on recently completed jobs.

Congratulations to Signs Now of Tampa, FL for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers.  Below are winners by franchise division, category or peer group.

Category Top Printer City,State Owner/Operator
Alliance Franchise Brands – Allegra Print Division Allegra Marketing Print Mail St. Louis, MO Jim Elder
Franchise Services – Sir Speedy Franchisees Sir Speedy Print Signs Marketing Charlottesville, VA Mike Bellone
Franchise Services – PIP Franchisees PIP – Marketing, Signs, Print Tampa, FL Amanda Malinowski
Alliance Franchise Brands – Image360 Image360 Raleigh, NC Manish Dubal
AlphaGraphics Franchisees AlphaGraphics San Diego, CA Angela Weathers
Independent Printers Cordes Printing, Inc. Wyckoff, NJ Mark Cordes
Alliance Franchise Brands – Signs Now Signs Now Tampa, FL Chris Johnson
Alliance Franchise Brands – Signs By Tomorrow Signs By Tomorrow Midwest City, OK Dale Hawkins

The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse – SurveyAdvantage’s award-winning online service that enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities, and automatically drive 5-star reviews to Google, Facebook and their website.  The PBSI™ is the most comprehensive measure of print buyer loyalty available in the graphics industry.

To qualify, there must be customer satisfaction data for each of the three months of the quarter in which the award is calculated and there must be no fewer than 15 respondents for the quarter.  An overall winner is chosen by calculating the percentage of customers who indicated they were very likely to recommend the printer.  To break any ties, a percentage is calculated from those who chose to leave a comment.

The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.

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