Providence, RI. — October 26, 2016– SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending September 30, 2016. Performers in the top quartile achieved greater than 94%; in the top-middle quartile 89-93%; in the bottom-middle quartile 84-88%; the bottom quartile achieved less than 83%. Q3, 2016 results are based on the percentage of over 27,000 print buyers who rated their printer on recently completed jobs.
Congratulations to Sir Speedy of Richmond, VA for achieving the best overall loyalty rating with 98.2% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by franchise division, category or peer group.
|Allegra Print Division||Allegra||Jackson, TN||Mike Ashley|
|Franchise Services||Sir Speedy||Richmond, VA||Drexel Barrett|
|Image360||Image360||Marlton, NJ||Art Macauley|
|AlphaGraphics||AlphaGraphics||Canton, MI||Mark Carrigan|
|Independent Printer||PrintSource||Newnan, GA||Andy Miller|
|Minuteman||Minuteman Press of Lebanon||Lebanon, OH||Mike Geygan|
|Signs Now||Signs Now||Hanover, PA||Adam Kirkpatrick|
|Signs By Tomorrow||Signs By Tomorrow||Green Brook, NJ||Rajesh Patel|
|NPOA||Fast Print, Inc||Fort Wayne, IN||Dan Metzger|
The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™ – SurveyAdvantage’s award-winning online service that enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities, and automatically drive testimonials and 5-star reviews to their website and social media networks like Facebook, Google+ and more. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.
To qualify, there must be customer satisfaction data for each of the three months of the quarter in which the award is calculated. An overall winner is chosen by calculating out decimal points to break any apparent ties.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.