Providence, RI. — July 29, 2016– SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2016. Performers in the top quartile achieved greater than 94%; in the top-middle quartile 90-93%; in the bottom-middle quartile 86-89%; the bottom quartile achieved less than 85%. Q2, 2016 results are based on the percentage of over 29,000 print buyers who rated their printer on recently completed jobs.
Congratulations to Minuteman Press of Duluth, GA for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by franchise division, category or peer group.
|Minuteman||Minuteman Press||Duluth, GA||Bruno Taillefer|
|Allegra Print Division||Allegra||Jackson, TN||Mike Ashley|
|Franchise Services||Sir Speedy Print Signs Marketing||Charlottesville, VA||Mike & Kim Bellone|
|Image360||Image360||Alpharetta, GA||Kathleen Brown Peneguy & Joey Costanzo|
|AlphaGraphics||AlphaGraphics||Canton, MI||Mark Carrigan|
|Independent Printer||Pixos Print||Rochester, NY||Ron & Mike Bittner|
|Signs Now||Signs Now||Omaha, NE||Bob McRoberts|
|Signs by Tomorrow||Signs By Tomorrow||Baltimore, MD||Fran Reinhardt & Bob Peters|
|NPOA||Copycats||New York, NY||Ruth Starer|
The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™ – SurveyAdvantage’s award-winning online service that enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities, and automatically drive testimonials and 5-star reviews to their website and social media networks like Facebook, Google+ and more. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.