Providence, RI. — May 2, 2016– SurveyAdvantage released their Print Buyer Satisfaction Index (PBSI™) for the first quarter ending March 31, 2016. Performers in the top quartile achieved greater than 93%; in the top-middle quartile 88-93%; in the bottom-middle quartile 82-87%; the bottom quartile achieved less than 82%. Q1, 2016 results are based on the percentage of over 27,000 print buyers who rated their printer on recently completed jobs.
Congratulations to Minuteman Press Of Lebanon of Lebanon, OH for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by franchise division, category or peer group.
|Allegra Print Division||Allegra Design Print Mail||Jackson, TN||Mike Ashley|
|Franchise Services||Sir Speedy||Sarasota, FL||Eileen Rosenzweig|
|Image360||Image360||Traverse City, MI||Andrew Kohlmann|
|AlphaGraphics||AlphaGraphics||Phoenix, AZ||Larry Furlong|
|Independent Printer||Target Copy||Tallahassee, FL||Tracey Cohen|
|Minuteman||Minuteman Press of Lebanon||Lebanon, OH||Mike Geygan|
|Signs Now||Signs Now||Omaha, NE||Bob McRoberts|
|Signs By Tomorrow||Signs By Tomorrow||Vero Beach, FL||John Schepers|
|NPOA||TechnaPrint, Inc.||Eugene, OR||Eric Pearson|
The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™ – SurveyAdvantage’s award-winning online service that enables local businesses like printers and sign-makers to react quickly to customer complaints and opportunities, and automatically drive testimonials and 5-star reviews to their website and social media networks like Facebook, Google+ and more. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking. Visit www.surveyadvantage.com/printers for more information.