Providence, RI. — August 31, 2015- Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2015.   Performers in the top quartile achieved greater than 88%; in the top-middle quartile 83-87%; in the bottom-middle quartile 78-86%; the bottom quartile achieved less than 77%.  Q2, 2015 results are based on the percentage of over 24,000 print buyers who rated their printer on recently completed jobs.  Congratulations to AlphaGraphics of Madison, WI for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers.  Below are winners by category or peer group.

Category Top Printer City,State Owner/Operator
Allegra Print Division Allegra Marketing Print Mail Portsmouth, NH Cary Chaisson
Franchise Services Sir speedy Sarasota, FL Eileen Rosenzweig
Image360 Image360 Traverse City, MI Andrew Kohlmann
AlphaGraphics AlphaGraphics Madison, WI Erik Kjelland
CPrint Chatham Print & Design Chatham, NJ Susan Kessel
Independent Printer University Of Alabama Birmingham, AL Paula Blackwell Mitchell
Minuteman Minuteman Press Duluth, GA Bruno Taillefer
Signs Now Signs Now Rochester, NY Julie St. Germaine
Signs by Tomorrow Signs by Tomorrow Clearwater, FL Kathy and Wes Thornton
NPOA TechnaPrint, Inc. Eugene, OR Eric Pearson

The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™.  The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities.  The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.

The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking.  Visit www.surveyadvantage.com/printers for more information.