Providence, RI. — August 31, 2015- Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending June 30, 2015. Performers in the top quartile achieved greater than 88%; in the top-middle quartile 83-87%; in the bottom-middle quartile 78-86%; the bottom quartile achieved less than 77%. Q2, 2015 results are based on the percentage of over 24,000 print buyers who rated their printer on recently completed jobs. Congratulations to AlphaGraphics of Madison, WI for achieving the best overall loyalty rating with 100% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.
|Allegra Print Division||Allegra Marketing Print Mail||Portsmouth, NH||Cary Chaisson|
|Franchise Services||Sir speedy||Sarasota, FL||Eileen Rosenzweig|
|Image360||Image360||Traverse City, MI||Andrew Kohlmann|
|AlphaGraphics||AlphaGraphics||Madison, WI||Erik Kjelland|
|CPrint||Chatham Print & Design||Chatham, NJ||Susan Kessel|
|Independent Printer||University Of Alabama||Birmingham, AL||Paula Blackwell Mitchell|
|Minuteman||Minuteman Press||Duluth, GA||Bruno Taillefer|
|Signs Now||Signs Now||Rochester, NY||Julie St. Germaine|
|Signs by Tomorrow||Signs by Tomorrow||Clearwater, FL||Kathy and Wes Thornton|
|NPOA||TechnaPrint, Inc.||Eugene, OR||Eric Pearson|
The benchmark is a compilation of all feedback gathered from over 700 printers participating in CustomerPulse™. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities. The PBSI™ is the most comprehensive measure of print buyer loyalty available in the printing industry.
The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking. Visit www.surveyadvantage.com/printers for more information.