Survey Advantage released their Print Buyer Satisfaction Index (PBSI™) for the quarter ending December 31, 2013. Top performers achieved over 88% loyalty, average performers 74% to 87%, and poor performers under 74%. Q4, 2014 results are based on the percentage of 12,258 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs. Congratulations to Company Printing, San Angelo, TX for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.
|Category||Top Printer||City,State||Owner / Operator|
|Independent Commercial||Company Printing||San Angelo, TX||Lorenzo Lasater|
|Allegra Network||Allegra||Clawson, MI||Joe D’Agaunno|
|Franchise Services||Sir Speedy||Havertown, PA||Michael Brown|
|Alphagraphics||Alphagraphics||Red Bank, NJ||Jac Bloomberg|
|CPrint||Bond Printing Co., Inc.||Hanover, MA||Jonathan Bond|
|Minuteman Press||MMP of Westchase||Houston, TX||Sharon Rayner|
|Signs Now||Signs Now||Holly Hill, FL||Tracy Collins|
|Signs By Tomorrow||SBT||Winston Salem, NC||Dan & Debbie Joyner|
The Print Buyer Satisfaction Index (PBSI™) is the most comprehensive measure of print and sign buyer loyalty available in the printing industry. The PBSI™ is a compilation of all feedback gathered by hundreds of printers participating in CustomerPulse™. The survey data is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.
Founded in 2001, Survey Advantage is the leader in customer research design and administration. As the pioneer in online surveying, Survey Advantage remains exclusively focused on gathering and disseminating customer intelligence. A recognized industry leader, Survey Advantage has earned the endorsement of several national organizations and is considered an expert in customer and market research. The vision of the PBSI™ is to improve industry performance through reliable real-time buyer satisfaction benchmarking. Visit www.surveyadvantage.com/printers for more information.